Southern University of Science and Technology
Professor, SUSTech Business School 2024 - Present
Associate Professor, SUSTech Business School 2021 - 2023
Singapore Management University
Assistant Professor, Lee Kong Chian School of Business 2014 - 2020
EDUCATION
University of Minnesota
Ph.D., Industrial and Systems Engineering 2014
Hong Kong University of Science and Technology
B.Eng., Electronic Engineering 2008
RESEARCH INTEREST
Operational System Analysis and Control
Practice-Based Operational Design and Optimization
Data-Driven Research on Socially Responsible and China-Focused Operations
Business Operations Innovation and Development
HONOR
Research
Third Place, CSAMSE Practice Award Competition 2021
First Place, IIE Pritsker Doctoral Dissertation Award 2015
First Place, INFORMS-ENRE Student Paper Competition 2013
Honorable Mention, POMS-HK Student Paper Competition 2013
三等奖, 浙江省科学技术进步奖 2023
学生优秀论文奖 (指导学生), 中国运筹学会行为运筹与管理分会 2021
政策建议
决策咨询专报 国务院办公厅 录用 2021
政策研究报告 浙江省委书记 批示 2024
双创项目
优胜奖 (赛会最高奖项), 春晖杯 中国留学人员创新创业大赛 2020
一等奖 (指导学生), 中国大学生工业工程与精益管理创新赛 2023 - 2024
广东省铜奖 (指导学生), 互联网+ 中国国际大学生创新创业大赛 2023 - 2024
广东省铜奖 (指导学生), 挑战杯 中国大学生创业计划竞赛 2022
PROFESSIONAL SERVICE
Editorial Position
Senior Editor, Production and Operations Management 2025 - Present
Associate Editor, Decision Sciences 2023 - Present
SELECTED PUBLICATION
Optimal Control of Service Systems with Heterogeneous Servers and Priority Customers.
Management Science. Forthcoming.
(with David Chen & Ruoran Chen & Xuan Wang).
Please Don't Make Me Wait! Influence of Customers' Waiting Preference and No-Show Behavior on Appointment Systems.
Production and Operations Management. 2023 32(6):1597-1616.
(with Xiaohua Han & Jianghua Zhang & Ruijie Zhang & Yinghao Zhang).
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets.
Manufacturing & Service Operations Management. 2023 25(3):921-938.
(with Shaoxuan Liu & Zizhuo Wang & Feng Zhu).
Appointment Scheduling under a Service Level Constraint.
Manufacturing & Service Operations Management. 2023 25(1):70-87.
(with Saif Benjaafar & David Chen & Zhenzhen Yan).
Offering Free Upgrades Even before Stocks Run out: The Value of Proactive Upgrades.
Manufacturing & Service Operations Management. 2022 24(4):2081-2097.
(with David Chen & Christopher S Tang & Huihui Wang & Yimin Yu).
Divide and Conquer: A Hygienic, Efficient, and Reliable Assembly Line for Housekeeping.
Manufacturing & Service Operations Management. 2022 24(2):938-955.
(with Xiao Alison Chen & Jianghua Zhang).
Impact of Penalty Cost on Customers' Booking Decisions.
Production and Operations Management. 2021 30(6):1603-1614.
(with Daniel Zhuoyu Long & Chi Xie & Jianghua Zhang).
Flexibly Serving a Finite Number of Heterogeneous Jobs in a Tandem System.
Production and Operations Management. 2020 29(6):1431-1447.
(with Yun Fong Lim & Bingnan Lu & Wenjia Zhang).
Managing Production-Inventory Systems with Scarce Resources.
Manufacturing & Service Operations Management. 2017 19(2):216-229.
(with Saif Benjaafar & David Chen).
Service Systems with Finite and Heterogeneous Customer Arrivals.
Manufacturing & Service Operations Management. 2014 16(3):365-380.
(with Saif Benjaafar & Oualid Jouini).
